Политика возврата

1. General Information

Payments for Asset Track services are processed by Paddle.com Market Limited as our Merchant of Record. Paddle is responsible for payment processing, invoice handling, and refund administration.

By using our services, you also accept Paddle's Buyer Terms.

2. Refund Eligibility

New Subscriptions

We offer a 14-day money-back guarantee for new customers. If for any reason you are not satisfied with our services, you can request a full refund within 14 days of your first purchase.

Subscription Renewals

For subscription renewals, a 7-day window applies for refund requests. Refunds for renewals are reviewed on a case-by-case basis and may require justification.

3. Non-Refundable Cases

Refunds are not available for:

• Services fully utilized during the billing period
• Accounts terminated for terms violation
• Custom services and development work already delivered
• Requests submitted after deadlines (14/7 days)
• Multiple refund requests from the same user

4. How to Request a Refund

You can request a refund in two ways:

We respond to refund requests within 2 business days.

5. Refund Processing

After approval, funds will be returned to the original payment method within 5-10 business days. Processing time may vary depending on your bank or card operator.

6. Cancellation vs Refund

7. Free Trials

If you are using a free trial, remember to cancel before it ends to avoid being charged. After the trial period ends, a paid subscription starts automatically.

8. Chargebacks

Before filing a chargeback with your bank, please contact us. Unjustified chargebacks may result in account suspension and additional fees. We always try to resolve issues amicably.

9. Special Circumstances

In exceptional situations (e.g., health issues, financial difficulties), we review requests on a case-by-case basis. Contact us describing your situation, and we will try to find a solution.